What to Expect at a Veterinary Appointment
Knowing what you should expect from your first veterinary appointment with us will help to make this process more pleasant for both you and your pet.
Make sure you give yourself about 10 minutes before your schedule appointment to fill out our New Patient Form. In order to save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's history and discuss their issues. You can ask any questions you may want and we will be sure to take the time to answer them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and your treatment options. Our vets will work with you to determine which treatment plans works best for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
At San Roque Pet Hospital, we are committed to serving our Santa Barbara patients and clients with compassion, quality, integrity and excellent service.
We believe in compassionate and loving care, continuing veterinary education and providing state-of-the-art veterinary service to all of our clients and their beloved pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We always provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may always impact the final bill your receive.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, make sure you let us know as soon as possible in order to offer the new space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
New Patient Form
Download and fill out the New Patient Form to bring with you.
Get financing with CareCredit quickly and easily.