SAN ROQUE PET HOSPITAL

Ph 805.682.2647 • 3034 State Street (at De la Vina) Santa Barbara, CA 93105

FAQs


Below are the frequently asked questions, categorized by New Patients, Current Patients, Appointments and Surgeries / Dental / General Anesthesia. You might also be interested in our Hospital Policies.

 

New Patients

1. How easy is it to transfer files from my past veterinary hospital?

Very easy! You can EITHER provide us with a signed, written consent, and we will request the records for you, OR, you can call your previous veterinarian to request your pet’s records. (Under California Business and Professions Code section 4855 the veterinarian is obligated to provide you with a summary of your pet's medical record.) The expectation is that the records will be provided within a "reasonable" amount of time.

2. Are you seeing new clients?

YES! San Roque Pet Hospital always welcomes a chance to serve our Santa Barbara neighbors as well as other residents and visitors in the area. Please call for an appointment today!

3. What forms of payment do you accept?

For your convenience, we accept Visa, MasterCard, Cash and Personal Checks. We also honor payment plansfrom CareCredit.
Full payment is due at the time that services are rendered.

4. Why should I choose San Roque Pet Hospital?

We are staffed with a well-trained, caring, and compassionate veterinary staff, using state of the art equipment. Our standard of care is superior, and we prove this by being one of only 17% of veterinary hospitals nationwide that are AAHA certified.

For ease, convenience, and as a part of the Santa Barbara Veterinary Group, San Roque Pet Hospital clients/patients have access to 2 different hospitals with the collaboration of 6 veterinarians, as well as access to HydroPaws Animal Rehabilitation and Performance Center (located behind/attached to San Roque Pet Hospital), and pet boarding.

We combine exceptional, state-of-the-art veterinary medical care with a compassionate touch. You will be sure to notice the difference.

 

5. What should I bring to my first appointment at SRPH?

Please bring any information about your pet's medications, diet history and other current history including flea control. We ask, if possible, to bring a fecal sample (the "fresher" the better), especially if your pet has diarrhea.

For cats, bring them in a cat carrier. For dogs, please have them on a leash at all times in our reception area. If you have any questions about your visit, please call our office staff. You might also want to write down any questions you may have for the doctor(s) during your visit.

Additionally, it is always wise to bring a notebook with answers to your questions so you have a log, (though we always attempt to send you with printed information when possible).



6. Do you accept Pet Insurance?

Yes. We ask that you have all paperwork organized and we will gladly sign and copy/fax any medical records required by the insurance company. It is the client’s responsibility to otherwise communicate with the insurance company.

7. Where are you located?

We are located at 3034 State Street, where De La Vina Street and State Street meet. We are across from Coffee Bean and Tea Leaf.

Click for directions to San Roque Pet Hospital

 

Current Patients

1. How can get a prescription refilled?

Please use your pet portal.

Don't have an active e-mail account? Call (805) 682-2647.

2. Can I request an appointment online?

Yes! You can use your pet portal.

3. Can I go to either MPH or San Roque Pet Hospital and have all records accessed at both?

Yes. Records, lab results, etc. are shared online at all times. For example, if you are a San Roque Pet Hospital client and need to be seen when SRPH is closed, you can call either San Roque Pet Hospital or Montecito Pet Hospital to make an appointment. The veterinarian on duty won't miss a beat as they will have access to all your pets records (as opposed to the ER).

 

Appointments

1. Can I drop my pet off for the appointment, or do I need to be present?

In order to facilitate good communication and better address your pet’s needs, we strongly recommend that you plan to be there for your pet’s appointment. Drop-offs will only be authorized for existing clients.

2. What should I bring with me to my appointment?

Please bring any information about your pet's medications, diet history and other current history including flea control. We ask, if possible, to bring a fecal sample (the "fresher" the better), especially if your pet has diarrhea.

For cats, bring them in a cat carrier. For dogs, please have them on a leash at all times in our reception area. If you have any questions about your visit, please call our office staff. You may also want to write down any questions you will have for the doctors during your visit. Additionally, it is always wise to bring a notebook with answers to your questions so you have a log. (Though we always attempt to send you with printed information when possible.)

3. Do I need to withhold food and water prior to blood tests?

Please withhold all food, treats, etc. ideally 12 hours prior to your pet’s blood draw. Water does NOT need to be withheld prior to blood testing (especially important for those patients with Diabetes).

4. How long should I expect to be at the hospital for my pet’s appointment?

30 Minute Consultations are standard at San Roque Pet Hospital (most veterinary hospitals schedule 15 and 20 minute appointments). Certain appointments are even reserved for 1 hour appointments to ensure our doctors give all concerns the appropriate attention. This gives our doctors and staff ample opportunity to answer all your questions and provide you with information, empowering you to make informed decisions. Please schedule ample time for your appointment (i.e.- do not schedule your appointments soon after your pet’s appointment as it may take longer to treat your pet.)

5. What is your cancellation / no show policy?

If it is necessary to cancel an appointment, please do so 24 hours in advance.  An early cancellation will give another client the opportunity to bring their pet to San Roque Pet Hospital.  

Because we know time is important to everyone, we have adopted the following policy:

  • If an appointment is missed, or cancelled “late” (with less than 24 hours notice in advance of the appointment time), a policy notice reminder will be mailed to the client.
  • A 2nd missed or “late” cancellation will result in another letter and a $25 per patient missed appointment charge, which is the client’s responsibility to pay.
  • With further missed or late appointments, the client will continue to incur the fee of $25 per patient missed appointment charge.

We hope you understand the need for this policy and thank you for allowing us the opportunity to take care of your pet’s healthcare needs.

Cancellation or Postponement of Scheduled Medical Procedures

A 50% deposit is required at the time a procedure is scheduled.  The remaining balance is due at the time services are rendered.  Because we must have the appropriate staff on duty for particular medical procedures, we require 48 hours notice if you need to postpone or cancel a scheduled procedure.  If the procedure is cancelled or rescheduled within 48 hours, the deposit is non-refundable.

We hope you understand the need for these policiesand thank you for allowing us the opportunity to take care of your pet’s healthcare needs.

 

 

Surgeries / Dental / General Anesthesia

1. How long do I need to withhold food and water prior to general anesthesia?

12 hours.

2. How long will my pet need to be there if they are having surgery or general anesthesia?

Plan on them being there for the entire day as they will need time to let the general anesthesia wear off after waking up.

3. What is the difference between San Roque Pet Hospital’s Anesthesia protocol and others?

General anesthesia is often feared by many. We take general anesthesia very seriously and have implemented our own "balanced approach to anesthesia" in order to minimize inherent risks associated with anesthesia. By utilizing smaller amounts of a slightly wider array of very safe anesthetic agents, we minimize each of their side-effects, in essence "balancing" the anesthesia and providing a lighter, safer anesthesia with less "hangover".

4. What is Sevoflurane Gas anesthesia and why is it so much better?

Sevoflurane, the latest inhalant in veterinary anesthesia gives a rapid, precise control over the depth of anesthesia (by having low blood gas solubility and a greater range of vaporizer settings). In addition, Sevoflurane doesn't irritate airways. Clients can expect a smooth return of their pets' cognitive and motor skills and a quick return home. We are one of very few Santa Barbara veterinary hospitals (outside of specialty centers) that employs the use of Sevoflurane gas anesthesia.

5. What can I expect from my pet when I take them home after anesthesia?

FOOD/WATER: Please wait to feed your pet until the evening. Limit food and water to very small amounts as your pet may have a sensitive stomach after having anesthesia earlier in the day. They may not have an appetite for a day or so. If they are not interested in food for more than a day, call our hospital. It is best for your pet to be kept in a quiet and restricted area for the evening as they might appear drowsy and uncoordinated.

ACTIVITY RESTRICTION: Your pet may still be sedated when they come home after anesthesia or sedation- don't let them navigate stairs or curbs without assistance as they may fall. Additionally, the medications given may cause your pet to vocalize (whine), pant or seem restless in the evening. This is not likely due to pain, as we provide pain control if needed to last until the next day (at a minimum). Please call tomorrow if your pet seems uncomfortable.

An endotracheal tube was placed in your pet's airway to maintain anesthesia during the procedure. You may notice a minor cough that may last for 2-3 days after anesthesia. If this continues for more than 3 days, please contact us.

 

6. Does my pet need to be anesthetized for a dental procedure? My groomer offers non-anesthetic dental cleanings.

Many owners have concerns about their pets having a Dental Prophylaxis (cleaning) under full anesthesia. Unfortunately, the only way to CORRECTLY and SAFELY clean your pet's teeth is with the assistance of light general anesthesia. 

Below are some key points explaining potential harm in doing a dental cleaning without the aid of a Licensed Veterinarian and light general anesthesia.

  1. Tartar under the gums missed!
    No pet - even the most docile - will hold still while we remove tartar with a dental instrument under the gum line. This area is too sensitive and they do not understand. Dental tartar builds up and adheres to the surface of your pets' teeth as well as under the gum line. Calculus (tartar that has built up over time and is now calcified) under the gum line can cause inflammation (gingivitis) and eventually tooth decay. In a dental cleaning it is imperative to get that tartar out from under the gum line. If the patient is awake they may jerk their head, therefore causing the scaling instrument to lacerate the gums potentially causing more harm and if you do not get all the tarter out from under the gum line the effect is purely cosmetic - it will not prevent your pet from getting periodontal disease.
  2. Full Oral Exam/Probing/Charting Not Performed – Deeper Problems missed!
    The importance of an oral exam by a Licensed Veterinarian is also key in evaluating tooth decay (deep pockets), broken teeth, loose teeth or gum disease; all of which need to be addressed in some fashion. If these issues are not addressed, they may cause further pain, in-inappetance, infection in the mouth, or may even spread an infection throughout the body. Your pet most likely will not open their mouth for their doctor like humans do and sit for the extensive cleaning and oral exam, therefore anesthesia is very helpful to the hygienist and doctor.
  3. Polishing (Not the same as “brushing”).
    In order to smooth the surface of the tooth to prevent rapid accumulation of tartar and bacteria, the teeth are thoroughly polished with a low-speed motorized hand-piece, just as when your teeth are cleaned at your dentist. Brushing after scraping the teeth is not the same!
  4. Antibiotics NOT given when needed!
    Antibiotics may also be a vital part in a dental cleaning for many patients. The amount of bacteria in the mouth along with scaling under the gum line may cause infection. Antibiotics given just prior to a dental cleaning start the process of fighting bacteria and sending home antibiotics for the next week, helps prevent bacteria traveling to the kidneys, lungs, heart valves, etc. Only a licensed veterinarian can prescribe these medications.




 

7. After surgery, are suture removals, and follow-up visits additional cost?

Your pet's incision recheck or suture/staple removal after surgery is complimentary! However, please discourage your pet from chewing/licking as an extra charge will be applied for re-suturing/stapling, re-casting, re-bandaging, additional anesthesia and/or any necessary treatment.

Please limit activity (leash walking your dog only), no running. Monitor incision (suture/staple) site daily. Note any swelling or discharge. Call hospital if you notice any abnormalities. If you have another pet, it may be best to keep them separate. Keep incision site clean and dry, do not bathe.

 

8. Will my pet be given pain control if he needs it?

We believe in ensuring a comprehensive pain control protocol for your pet should they need to undergo a potentially painful procedure. We do NOT believe that allowing your pet to have pain is a good form of restraint post-operatively!! Options for ensuring good pain control include a local anesthetic, pre-anesthetic pain control (Morphine-relative drug usually), induction drugs providing analgesia, anti-inflammatory/pain-relievers (NSAIDs), Fentanyl pain patches, post-operative acupuncture therapy, etc.... Please inquire if you have further questions as we would be happy to discuss your pet's needs.

 

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Hospital Hours

Monday - Friday:

7:30 a.m. - 7:00 p.m.


Saturday - Sunday:

8:00 a.m. - 5:00 p.m.

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(805) 682-2647

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