Hospital Policies

Appointment Policy

San Roque Pet Hospital welcomes walk-in clients, however appointments are preferred.  Emergency cases shall always receive top priority, followed by patients with previously scheduled appointments.

No-Show / Cancellation Policy for Exams

We understand when mistakes happen or appointments are forgotten. Our goal, however, is to keep our appointments available for our patients that need medical attention. 

If it is necessary to cancel an appointment, please do so 24 hours in advance.  An early cancellation will give another client the opportunity to bring their pet to SRPH.

Because we know time is important to everyone, we have the following policy:

• If an appointment is missed, or cancelled “late” (with less than 24 hours notice in advance of the appointment time), a policy notice reminder will be mailed to the client.
• A 2nd missed or “late” cancellation will result in another letter and a $25 per patient missed appointment charge, which is the client’s responsibility to pay.
• With further missed or late appointments, the client will continue to incur the fee of $25 per patient missed appointment charge.
• We hope you understand the need for this policy and thank you for allowing us the opportunity to take care of your pet's healthcare needs.

Cancellation or Postponement of Scheduled Medical Procedures

A 50% deposit is required at the time a procedure is scheduled. The remaining balance is due at the time services are rendered. Because we must have the appropriate staff on duty for particular medical procedures, we require 48 hours notice if you need to postpone or cancel a scheduled procedure. If the procedure is cancelled or rescheduled within 48 hours, the deposit is non-refundable.

Payment

We require full payment at the time that services are rendered. We require a deposit of 50% of the estimate presented for medical procedures. For your convenience, we accept Visa, MasterCard, American Express, Discover, Cash and Personal Checks. We also honor CareCredit.

Patient Arrival Policy

For your protection and the protection of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

We hope you understand the need for these policies. Thank you for allowing us the opportunity to take care of your pet’s healthcare needs